FAQs

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Security and information

• How do I change my password
  • Go to My Profile and edit and confirm the password change.
• How do I change my email address
  • Go to My profile and edit and save your address. You can add more detail at any time.
• I have moved, how do I change my address?
  • Go to My profile and simply edit your address and save the changes.
• How can I contact you?
  • We can be reached by email support@marketmemow.co.uk
• How do I register?
  • Simply click the register now button on the homepage and create your profile. Don’t forget to save your details.

Ordering

• What happens after I have ordered?
  • Your order will be printed and despatched within 48 working hours
• Can I receive any free samples?
  • No – we print exactly what you have ordered but we do send you a copy of your postcard too.
• What happens if my order is late?
  • We guarantee that our order will be sent within 48 working hours, however if your promotion has a critical date we do advise that you allow enough time for postal delivery to reach your prospects. Please refer to our terms and conditions.
• I’ve noticed a mistake, can I change my order?
  • Not once you have sent the order – we will usually have printed it almost immediately. Email us as soon as you can and we will do our best to stop the print and give you a chance to rectify the mistake.
• Can I cancel my order?
  • Not once you have agreed and the order is in production
• Do you have Facebook or Twitter?
  • Look out for us soon on Facebook!
• Can I use the library images on more than one campaign?
  • The BigStock image license cost is for "single use" so the charge is made each time you do a campaign using the image.

Payment

• Is my payment secure?
  • Yes, our payment is through Sagepay secure online payments
• What payment options do you accept?
  • We accept all major credit and debit cards.

Delivery

• How quick is your delivery?
  • We despatch your order within 48 hours.
• What delivery options are there?
  • We can offer you either First or second class Royal Mail.

Product services

• How do I start making my own campaign?
  • The site is really easy to use and automatically guides you though the steps to create a campaign. Start by choosing your prospects and then design your offer and artwork.
• Can I personalise the campaign templates?
  • Yes you can edit any of the text areas with a dotted line around them. You can also change all the images to suit you.
• How do I upload my logo?
  • Choose the colours and logo option under the my profile tab – here you can create your company style by uploading your logo and choosing colour themes that represent your business.
• How is my product printed?
  • We print on state of the art digital production presses to give you the quality you need.
• Is it only me that will see my campaign?
  • Yes, your account is completely secure.
• Are you environmentally friendly?
  • Yes, we adhere to the best industry practice.
• How do I deselect the market demographics?
  • You can do this by clicking on the pie chart or the box next to the description of the segment.
• How do I select my own area of my target market?
  • You can use a postcode search and define the area or draw around an area on the map yourself.
• How do I put my own details on the campaigns?
  • You can use the company logo and colours to create your company profile – these are then automatically placed on the template.

Product Quality

• What does the warning triangle mean?
  • The image you've uploaded appears to be low resolution which may mean that it appears pixelated in the final print. For the best results, upload a better quality image.